Terms and conditions
Terms and Conditions
Our estimated delivery dates are subject to Royal Mail carrying out the delivery of your order as suggested. For further details please refer to the terms and conditions of Royal Mail on their website. For furtherl details please select 'delivery' at the foot of this page.
Returns and refunds
If you wish to return your order please email us to let us know and then return it to us in perfect condition within 14 days. Please note that we are unable to cover the cost of the return postage. We recommend that if you are returning items to us that this be done by recorded delivery. Please ensure that it is packaged adequately to avoid damage during postage. Once we have received the items intact then we will be able to refund you the initial value of your order.
If your order arrives damaged or faulty please let us know as soon as possible by email. We will reimburse you the cost of return postage. Once we've received the items and confirmed that they were damaged during postage or faulty then we will fully refund your order.
We reserve the right to amend or withdraw items at any time.
'Kwill' is a trading name of Flying Duck Creative Ltd. 10a Victoria Avenue, Swanage, Dorset BH19 1AN
Registered Office: Suite 8a, Bourne Gate, 25 Bourne Valley Road, Poole BH12 1DY
® Registered in the UK No 04938215